Refund policy

**Shakambaris — Refund & Replacement Policy**

We sell food. For hygiene and safety reasons, **opened or used food products cannot be
returned or exchanged.** What we promise instead: if anything is wrong with your order,
we will make it right quickly.

**Damaged, incorrect, or quality issues.** If an item arrives damaged, leaking, expired,
incorrect, or clearly below our quality standard, message us on WhatsApp at
+91 93529 92446 within **24 hours of delivery** with your order number and a photo of
the item and packaging. Once verified, we will send a free replacement with your next
available delivery slot, or issue a full refund for the affected items — your choice.

**Missing items.** If something on your bill didn't arrive, tell us within 24 hours and
we will deliver the missing item or refund it.

**Cancellations.** Quick-delivery orders are packed within minutes of being placed. You
can cancel free of charge any time **before the order is packed**. Once packing is
complete or a rider is assigned, the order can no longer be cancelled. Store-pickup
orders can be cancelled any time before collection.

**Refund timelines.** Approved refunds are processed to your original payment method
within **5–7 business days** via our payment partner, Razorpay. Store-pickup orders paid
at the counter are refunded at the counter or by bank transfer.

**Hampers and gift orders** follow the same rules. If a gift recipient reports an issue,
either the sender or the recipient may contact us.

This policy operates alongside your rights under the Consumer Protection Act, 2019.
Questions: crm@shakmbarifoodproducts.com · +91 93529 92446.